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<PublisherName>journal-jmsr</PublisherName>
<JournalTitle>Journal of Medical and Surgical Research</JournalTitle>
<PISSN>I</PISSN>
<EISSN>S</EISSN>
<Volume-Issue>Vol. XII, n 3</Volume-Issue>
<PartNumber/>
<IssueTopic>Multidisciplinary</IssueTopic>
<IssueLanguage>English</IssueLanguage>
<Season>March 2026</Season>
<SpecialIssue>N</SpecialIssue>
<SupplementaryIssue>N</SupplementaryIssue>
<IssueOA>Y</IssueOA>
<PubDate>
<Year>2026</Year>
<Month>03</Month>
<Day>31</Day>
</PubDate>
<ArticleType>JMSR Surgery</ArticleType>
<ArticleTitle>Surgical consultation quality through time efficiency, eye contact, and patient time-satisfaction : A cross sectional study</ArticleTitle>
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<ArticleLanguage>English</ArticleLanguage>
<ArticleOA>Y</ArticleOA>
<FirstPage>1544</FirstPage>
<LastPage>1550</LastPage>
<AuthorList>
<Author>
<FirstName>Fedwa</FirstName>
<LastName>Nejjar</LastName>
<AuthorLanguage>English</AuthorLanguage>
<Affiliation/>
<CorrespondingAuthor>N</CorrespondingAuthor>
<ORCID/>
<FirstName>Ilham</FirstName>
<LastName>Raji</LastName>
<AuthorLanguage>English</AuthorLanguage>
<Affiliation/>
<CorrespondingAuthor>Y</CorrespondingAuthor>
<ORCID/>
<FirstName>Hajar</FirstName>
<LastName>Mahfoudi</LastName>
<AuthorLanguage>English</AuthorLanguage>
<Affiliation/>
<CorrespondingAuthor>Y</CorrespondingAuthor>
<ORCID/>
<FirstName>El bachir</FirstName>
<LastName>Benjelloun</LastName>
<AuthorLanguage>English</AuthorLanguage>
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<CorrespondingAuthor>Y</CorrespondingAuthor>
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<Abstract>Introduction: Outpatient consultations in surgical settings are crucial for enhancing outcomes in the surgical field. This study aims to assess the quality of these consultations by analysing consultation length, conversation time, and eye contact in comparison to other medical consultaions. Patient satisfaction with the consultation time was also included as an additional dimension of quality assessment. Methods: This was a cross-sectional comparative study conducted in a Moroccan secondary-level hospital (Feb__ampersandsignndash;Nov 2024). The participants were 42 physicians (21 surgeons, 21 medical specialists) and 191 surgical patients. The main outcomes were consultation duration, conversation time, eye contact, and surgical patient satisfaction (4-point Likert scale). The time variables were recorded in real time by a trained observer. Nonparametric tests were applied for group comparisons. Ethical approval was obtained, and written informed consent was secured from all participants. Results: The median consultation length was significantly shorter for surgical consultations (2.6 min) than for medical consultations (4.9 min), (*p* < 0.001; r = -0.670). The conversation time was also significantly shorter in surgery (*p* < 0.001; r = -0.516). Surgeons maintained eye contact for 54.26% (95% CI: 52.07% - 56.45%) of the conversations, whereas medical consultants maintained eye contact for 47.85% (95% CI: 45.42% - 50.28%) of the conversations. With respect to patient satisfaction, 33.5% (64/191) of surgical patients expressed dissatisfaction with the time allocated during their consultation. Conclusions: Surgical consultations were markedly shorter with less conversation time than medical specialties did; however, surgeons demonstrated greater visual engagement. Despite this behavioral adaptation, one-third of surgical patients reported time dissatisfaction, highlighting systemic challenges in meeting patient needs within severe time constraints.</Abstract>
<AbstractLanguage>English</AbstractLanguage>
<Keywords>Communication, Consultation length, Eye contact, Patient satisfaction, Surgical consultation.</Keywords>
<URLs>
<Abstract>https://www.journal-jmsr.net/ubijournal-v1copy/journals/abstract.php?article_id=16206&title=Surgical consultation quality through time efficiency, eye contact, and patient time-satisfaction : A cross sectional study</Abstract>
</URLs>
<References>
<ReferencesarticleTitle>References</ReferencesarticleTitle>
<ReferencesfirstPage>16</ReferencesfirstPage>
<ReferenceslastPage>19</ReferenceslastPage>
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